Support
Most questions have a quick answer below. If you still need us, our team is one message away and usually replies within 24 hours.
A game will not load — what should I do?
Try refreshing the page, then check that your browser is up to date. Demos open in a pop-up, so make sure pop-ups are not blocked for this site. A different network or disabling ad-blockers on our page can also help.
Is DappleFly really free?
Yes, completely. Every game is a free demo. There is no purchase necessary and nothing to buy.
Can I play on my phone?
Absolutely. The lobby and every demo are built to work in mobile browsers as well as on desktop.
How do I create an account?
Tap Registration in the header or the menu, enter a username and email, and you are in. It is optional and free — we never ask for payment details.
I forgot my details. Is my progress lost?
Accounts are stored locally in your browser only and do not track any balance, since credits carry no value. Simply register again to set a new greeting name.
Do you offer any bonuses or prizes?
No. Because DappleFly is a social casino for entertainment only, there are no prizes, jackpots with value, or promotional payouts.
How do I delete my information?
Clearing your browser storage removes any local account data instantly. You can also email us and we will confirm removal of anything we hold.
Where can I get help with gambling?
Although we offer no real-money gambling, our Responsible Gaming page lists support organisations such as BeGambleAware and GamCare.